Pharmocracy.com

How do I add items to my shopping basket?

You can add items to your shopping basket by using our search engine to find the item(s) that you wish to purchase or by browsing through our categories and/or our website. Once you find an item(s) you'd like to buy, simply hit the button to the right of the item(s) you are interested in to add the selected item(s) to your shopping cart. Pressing the button again will increase the quantity ordered for the item you have selected. A quick view of your Pharmocracy.com basket to the right of the search results will show your current item total.

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How can I delete an unwanted item from my shopping basket?

You can delete an unwanted item from your shopping basket by clicking the [View/Edit Your Basket] link. From this page, you can remove unwanted items from your basket by clicking on [Remove] next to the item. You can also increase or decrease the number of items in your basket by editing the number in the Quantity field and then left-clicking your mouse on the page. As you remove items or change the quantity of items ordered, your Order Total will update accordingly.

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Is the ordering process secure?

YES! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end.

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How much do you charge for shipping and handling?

Click here to view our shipping and handling information page.

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What payment methods do you accept?

We accept VISA, MasterCard, American Express. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order!

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What is your return policy?

Prescription drugs are non-returnable

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How are medications shipped?

Orders shipped from our partner pharmacies are sent by mail and typically arrive at your home in 2-3 weeks. Pharmocracy.com ships your medication within 24 hours of order completion and parcels can be delivered in as little as 3 to 5 days.

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Will my prescriptions arrive together?

If your prescription is filled exclusively by our Canadian, US or International partner pharmacies, it will arrive as a single package. If you have filled your prescriptions from more than one partner pharmacy, it will arrive in separate shipments, one from each pharmacy.

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Is Pharmocracy.com a Pharmacy?

Pharmocracy.com is the world's first search engine dedicated solely to helping you to find prescription medications from licensed, trusted pharmacies worldwide. The Pharmocracy.com engine not only searches the market for the lowest priced medications, but offers users, patients and health care providers, the first truly secure way to measure price savings against safety

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Is a prescription required in order to purchase drugs?

Yes, a prescription is always required for prescription medication orders. Every prescription must be signed and dated by your licensed physician.

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Are Generic medicines a viable alternative?

Yes. Generic medications are both safe and cost effective. Generic drugs contain the same active ingredient as the original brand name drug. Ingredients, manufacturing processes and facilities for generic drugs meet the same guidelines for Good Manufacturing Practices as brand name drugs.

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Who can I speak to if I have questions about my medication?

Pharmocracy.com has a dedicated Customer Service team who responds to all queries. For specific questions about your medication, a member of our team places you in contact with the licensed pharmacist who can assist you with any questions you may have.

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Are there limits to the amount of medication I can receive?

Our partner pharmacies typically ship a 90-day supply of medication, although the amount or quantity of medication available to you at each order may be limited based on your prescription or medication restrictions.

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How do I reorder medication?

Refilling a prescription or ordering new medication is easy. Simply log in to Pharmocracy.com using your own email and password, then use our drug search and place your order. If you prefer, call us at 1-888-533-9900 to place your order, or download the Reorder Form and mail or fax it to us. Our mailing address is: Pharmocracy.com , #210 - 19 Dallas Road, Victoria, BC, V8V 5A6 , Canada. Faxes can be sent toll-free to 1-866-533-9901. Please remember to place your order at least 30 days before your current supply of medications will be exhausted.

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Why do some medications have different names in different countries?

Each medication has a trade or brand name registered by the manufacturer. Manufacturers often use different names for the same drug in different countries. Medications are chemically identical, but may look or be packaged differently.

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Why does my medication look different?

When you order your medication from one of our International pharmacies, you may notice they are different than the medications you purchase at your local pharmacy. As with the Canadian medications you order, both provide the same treatment and have the same therapeutic effect. Below is an explanation of the differences you may find: Trade Names - Some prescriptions dispensed by our International pharmacies are marketed under a different name by the manufacturer. Pharmaceutical companies choose to market the same drug under a different brand name to target consumers in different countries. Despite the different name, these are the same medications you were prescribed. Packaging - Some of the drugs may be dispensed differently than what you are used to. For example, you may receive a blister package instead of a bottle. In addition, the packaging may look different or contain a logo. In order to appeal to different markets, the drug manufactures will often change the "look and feel" of their product from one country to another. Despite the different packaging, you are still receiving the medication your doctor prescribed. Physical Appearance - Not all medications, even those made by the same manufacturer, look the same. For example, a yellow pill in the United States may be manufactured as a blue tablet in Canada. The same is true for drugs manufactured for the UK, Australia or New Zealand. Drugs received from our partner pharmacies may be in a different color or form than you are used to. The size and/or shape may also differ. Despite the different physical appearance, your medication will still contain the same active ingredient and provide the same therapeutic effect.

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Why are some prescription medications less expensive in Canada than in the US?

Most drugs cost less in Canada due to factors that include the unique regulatory environment governing Canada's pharmaceutical industry. Prescription medications remain affordable in Canada due to price controls established by the Canadian government. The Patented Medicine Prices Review Board was established in 1987 to protect consumer interests. Their mandate, ensuring that prices charged by manufacturers of patented medicine are not excessive, is maintained by strict pricing guidelines for companies selling prescription drugs in Canada.

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Will you accept my insurance plan?

You should contact your insurance company to inquire whether you can be reimbursed or not. Unfortunately, most insurance plans are not designed to accept claims from a non-US pharmacy. If your insurer is the exception, please forward them the receipt accompanying your prescription.

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Can you transfer my prescriptions from my current pharmacy?

Unfortunately, we cannot transfer prescriptions to our International pharmacies. We must receive a faxed copy of the original signed prescription.

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Can you fill prescriptions from American doctors?

Yes we can, once one of our International doctors has reviewed and approved your prescription under his/her Country's license.

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Do I have to pay any taxes?

No tax is applied to orders. Prescription medicines are tax-exempt.

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Are the prices listed in Canadian dollars or US dollars?

All prices are listed in US dollars. The price you see is the price you pay, no conversions are necessary.

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How long will my order take to process?

It takes at least 10 - 14 business days to process your prescriptions once we have your COMPLETE patient profile and your VALID American prescription, plus 7 to 10 business days for shipping. The entire ordering process can take up to 30 days to arrive at your door.

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What can delay my order? Your order can be delayed if you:

Do not fax your original signed prescription in promptly. Do not answer all of the questions asked on the medical health questionnaire. Do not submit your credit card information via the online order form or telephone. Or if: the doctor and/or pharmacist requires additional information from you or your physician. You have an international order, in which case shipping time may be longer than normal. There is a discrepancy between your written prescription and what you have ordered.

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Can I buy Valium, Tylenol #3 or similar medications from Pharmocracy.com?

We legally cannot ship any narcotic or controlled substance. We also will not sell any habit forming medications.

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Are all drugs available internationally?

No. Not all medications are available in all countries.

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How does the quality of International medications compare to American medications?

The International governments of participating pharmacies have very strict requirements for the manufacturing of medication in Canada. These requirements are very similar to the requirements in the US. Some of the drugs sold internationally are actually manufactured in the US and repackaged for sale internationally.

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What if I don't have a copy of my prescription?

If you do not have a copy of your prescription, with your permission we can contact your doctor and have him/her fax the prescription directly to us.

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What if I have questions, or require more information?

For further information, please contact us via email at info@pharmocracy.com or call us at 1-888-533-9900.

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